Platform business approval
TLink confirms the legal business identity and ABN before activating free trade access. Approved trades remain responsible for every licence, registration, insurance and safety obligation that applies to their work.
The rules behind a trustworthy connection
These standards explain what Australian Energy Assessments checks, how projects are matched and what households should see before agreeing to work. They apply alongside every legal, licensing, safety, scheme and consumer obligation.
Core principle
The work should determine the trade, not the biggest sales margin
TLink is designed to shorten the path between a household, qualified installers and reputable product suppliers. Participation is reviewed, matching is based on project fit and the household receives a clear path to compare suitable responses.
Marketplace standard
Ten checks from participation to decision
Scheme approval is checked separately
Where a certificate, rebate or program requires a specific installer approval, that approval must be current and relevant to the proposed activity. TLink access does not replace it.
Products need evidence and support
Suppliers should identify product models, applicable compliance evidence, warranty terms, Australian support arrangements and any installation or commissioning requirements.
Matching is open to approved trades
A consented enquiry is shown to every active platform-approved installer whose recorded services and active service area match at least one requested service and the postcode. Payment does not buy placement, exclusivity or guaranteed work, and businesses outside the governed match cannot see the lead.
Households control what is shared
Submitting a trade enquiry releases the email, postcode, selected services and any written message to all approved matching trades. The household independently chooses whether those trades also receive the name, phone or full property address. Australian Energy Assessments keeps the unit number, street address, suburb, state and postcode in the protected administration record. The full home plan, PDF, bills, meter data and documents stay private.
Evidence follows its stated boundary
Property photos and documents are shared only when the household explicitly approves that evidence for the enquiry. Every recipient and download remains tied to an exact verified allocation and recorded.
Installers provide arrival windows
After household acceptance, the installer proposes one or more practical arrival windows for the customer to review. Choosing a window records the preference but does not create an appointment or authorise installation work.
Opportunities have a defined lifetime
An active opportunity leaves installer dashboards after 30 days. It can close earlier when the household withdraws or the work is resolved, while the minimum operational audit record can be retained.
Quotes make the scope visible
Equipment, labour, electrical or building work, certificates, rebates, optional extras, exclusions, timing, payment terms and warranties should be distinguishable before acceptance.
Households stay in control
A response is not an instruction to buy. Households can compare structured options, confirm credentials with the issuing authority and decline without creating an installation contract. Submitting the enquiry releases only the contact fields named in the consent and does not accept a quote or authorise installation work.
Before acceptance
What a useful written quote should let you confirm
Who is responsible
- Legal business name and contact details
- The contracting party and the licensed trade performing regulated work
- Licence, registration and scheme approval relevant to the job
- Subcontracting arrangements where they affect responsibility
What is being supplied
- Product brand, model, quantity and capacity
- Design assumptions, site conditions and included labour
- Electrical, plumbing, roofing or building work included or excluded
- Commissioning, handover and monitoring arrangements
What changes the price
- Equipment, labour and optional extras shown clearly
- Certificate or rebate assumptions shown separately
- Deposit, progress and final payment terms
- Expiry, variation process and foreseeable extra charges
What happens afterwards
- Product and workmanship warranty terms
- Who handles faults, warranty claims and service
- Required certificates, manuals and completion records
- Complaint contact and escalation path
Ongoing review
Participation can be paused or ended
Expired or unverifiable credentials, misleading rebate or savings claims, attempts to bypass the platform, hidden contact details, scope or warranty failures, privacy breaches and unresolved serious complaints can trigger review, suspension or removal.
Privacy and role boundary
Share only what the next step needs
The initial household and partner forms deliberately avoid meter files, bills, identity documents, licence files and confidential commercial records. Wholesalers manage products and pricing only: they never see household opportunities or customer contact information.
Choose your path
Use the standards before making a connection
Households can build a plan and contact matching trades without an account. Installers and suppliers can create a business profile for direct review.